Facts at a Glance

Professional Services
  • Sophisticated phishing attack
  • Lack of employee
  • Cybersecurity training
  • Lack of email protection measures
  • Enhanced threat detection and prevention
  • Simplified security management
  • Employee awareness
  • Sophos Email Protection
  • Sophos Intercept X Endpoint

Synchroworks client gains the necessary tools and training required to identify and prevent common cybersecurity threats, ultimately safeguarding their business from sophisticated attacks.

Overview / Problem

One of Synchroworks’ professional services clients fell victim to a sophisticated social engineering phishing attack. The client received an authentic-looking email from Microsoft, requesting a password reset. Trusting the email’s legitimacy, the client followed the reset instructions which ultimately led to a compromised account.

As artificial intelligence (AI) continues to advance rapidly, AI-powered phishing techniques have become more sophisticated and challenging to detect, employing realistic language, personalization, and targeting specific individuals/organizations. These attacks can mimic trusted senders and bypass traditional security solutions, making them even more dangerous and difficult to combat. This incident revealed the pressing need for comprehensive cybersecurity measures to protect sensitive data and prevent future attacks.

Opportunities and Solutions

Synchroworks conducted a comprehensive assessment of the client’s existing security practices and infrastructure and identified their key vulnerabilities. Our team provided cloud-based cybersecurity suggestions that would best suit their existing infrastructure. Based on the client’s budget and preferences, we ultimately deployed 2 main solutions to prevent future phishing attacks:

Sophos Email Security &
Intercept X Endpoint Implementation

As a Sophos gold partner, Synchroworks was able to deploy two Sophos security solutions that work together to effectively detect, prevent and safeguard devices against malware, ransomware, and other evolving threats, reducing the risk of future breaches. Sophos Email includes features like content filtering, email encryption, and threat intelligence to ensure secure communication. Sophos Intercept X is an endpoint protection solution that combines various security technologies to defend against a wide range of cyber threats, including ransomware and zero-day vulnerabilities. This solution uses advanced techniques like deep learning and behaviour analysis to proactively identify and block threats before they can cause harm to endpoints and networks.

Cybersecurity Training

Synchroworks conducted a comprehensive cybersecurity training session for all employees that covered a range of topics to ensure comprehensive knowledge and preparedness. Key topics that were addressed during Synchroworks cybersecurity training included:

  • Phishing awareness
  • Password best practices
  • Safe internet usage
  • Data protection
  • Mobile device security
  • Social engineering awareness


Key Benefits

Enhanced Threat
Detection and Prevention

Sophos Intercept X Endpoint and Email Protection provide advanced threat detection capabilities to identify and block sophisticated malware, ransomware, and phishing attacks. The client can now significantly reduce the risk of falling victim to cyberattacks, protecting their sensitive data and critical systems.

Security Management

The solutions implemented by Synchroworks offer a centralized management console, allowing the client to manage and monitor endpoint security across their entire network from a single interface. This centralized approach enables efficient deployment of security policies, updates, and patches, simplifying administration and providing real-time visibility into the security status of all endpoints.


Synchroworks’ comprehensive training has equipped employees with the skills to identify common phishing techniques, such as deceptive emails, malicious attachments, and suspicious website links. They learn to scrutinize email senders, evaluate email content, and look for red flags that indicate a potential phishing attempt. With proper training, employees become more vigilant and can quickly identify and report phishing attacks, preventing unauthorized access to company systems and sensitive data.

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