Need remote assistance?

Let our expert support team seamlessly connect with you via ScreenConnect to address your needs! We’re here to make sure you get the assistance you deserve.

Our dedicated IT help desk support services are at your disposal around the clock.

Remote IT Support

In today’s fast-paced business landscape, having a reliable and responsive IT support system is crucial for seamless operations. At Synchroworks, we take pride in offering comprehensive Help Desk and 24/7 Remote IT Support Services designed to empower businesses, enhance operational efficiency, and provide expert guidance for navigating the complexities of modern threats.

Why Choose Synchroworks for
Managed Help Desk and Remote IT Support Services?
  • Immediate support
  • Spare internal IT resources
  • Reduce IT budgets
  • Zero downtime
  • Proactive issue resolution
  • 24/7 availability

Our Help Desk & IT Support Services

Hardware Support

We diagnose, repair and upgrade your laptops, workstations and other devices.

Software Support

We keep your software up-to-date and running smoothly with our help desk and IT support services.

Application Support

Ensure the reliability, accessibility, and security of all critical applications as well as on-going upgrades.

Data Backups

Ensure continuous data accessibility through on-premise and cloud backup, along with disaster recovery solutions.

Threat Response

We detect and remove spyware, ransomware, malware and other viruses quickly and efficiently.

System Failure Support

If a system goes down or experiences a problem, we detect and respond with quick and effective solutions.

24/7 Remote Support

Our 24/7 help desk and remote IT support are available to support your business needs – no matter what time of day.

Levels of IT Support


First Line Of Defense

Basic IT help desk resolution. Support for basic issues such as usage problems, password resets or user problems.


In-Depth Technical Support

Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by Tier 1.


Expert Product & Service Support

Access to the highest technical resources available for problem resolution or new feature creation.

Remote IT Support
Ticketing System

Our remote IT support and management and professional services automation software technology allows us to track the history of all your tech support issues – this allows us to identify trends and build solutions that provide long-term IT security.

Not only is our IT Help Desk support immediate, it’s also cost-effective. We use industry leading remote IT support tools that allow us to proactively automate IT systems and processes to streamline and improve business operations.

Explore Additional Services


IT Consulting

Gain strategic insights and guidance to maximize your IT investments


Secure Email

Safeguard your inbox from phishing, malware, and other cyber threats


Cloud Migration

Transition to the cloud seamlessly and efficiently with our specialized expertise


365 Copilot

Embrace into a new era of enhanced creativity, productivity, and development.

Empower your business with Synchroworks’ Help Desk and 24/7 Remote IT Support services.