Our IT help desk support services are available to our clients 24/7.
We can help our clients troubleshoot problems using our enterprise ticketing system over email, by phone or on-site.
Benefits of our Remote IT Support:
Help employees stay in touch on-site, from home, or from the road, with hosted voice solutions. Employees can easily personalize their own features, while system admins get digital control of the entire system — all from an easy-to-use portal.
- Less time and resources spent on managing your IT infrastructure, more time and energy spent growing your business.
- Complete network management and maintenance services without disruption to your employees or business operations.
- Remote IT support means 24/7/365 access for proactive monitoring and solutions.
- Proactive updates and maintenance to ensure your network is upgraded, managed, and maintained at all times.
- Off-peak update and maintenance schedule to minimize disruptions to your employees and business.
Explore Additional Services
Cloud Services
We are your source for cloud managed services in Toronto and the GTA.
Internet Solutions
We offer high-quality service with an exceptionally fast connection speed for businesses.
Hosted Solutions
We house and maintain your servers so you can enjoy peak-performance without costly upfront fees.
Voice Solutions
Our voice solutions come with unified communications software that will help you communicate with ease.
Levels of IT Support
First Line of Defense
Basic IT help desk resolution. Support for basic issues such as usage problems, password resets or user problems
In-depth Technical Support
Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by Tier 1.
Expert Product & Service Support
Access to the highest technical resources available for problem resolution or new feature creation.
IT Help Desk & Remote IT Support Services Include:
Diagnosing, Repairing and Upgrading Your PC Hardware
Removing Spyware, Ransomware, Malware and Viruses
Configuring and Maintaining Common Business Applications
System Failure Support, Security Assessments and Security Support
Migrating User Data Between Computers
Quick and Reliable Response Times
We Proudly Run on LiveAgent
LiveAgent is an integrated customer support software, ticketing system, live chat, social helpdesk and voice helpdesk. Based in cloud and accessible from everywhere, with SSL safety, LiveAgent allows us to support your business from anywhere, at anytime.
Remote IT Support
Ticketing Technology
Our remote IT support and management and professional services automation software technology allows us to track the history of all your tech support issues – this allows us to identify trends and build solutions that provide long-term IT security.
Not only is our IT Help Desk support immediate, it’s also cost-effective. We use industry leading remote IT support tools that allow us to proactively automate IT systems and processes to streamline and improve business operations.
Our consultants will give you a competitive edge in the marketplace by assisting you remotely with 24/7 remote IT support.
This will allow your employees to focus on being productive rather than dealing with IT computer glitches or technical support issues.
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