Synchroworks Consulting

New tech in the workplace can be incredibly exciting, offering the promise of increased efficiency, happier employees, and a significant competitive edge. 

In today’s tech-driven business landscape, staying up to date is essential for maintaining competitiveness. However, this promise can quickly become a financial nightmare if two crucial factors are overlooked: employee training and change management. Without proper training and effective change management, you risk losing money as employees struggle to utilize the new technology effectively.

When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on to discover common technology challenges faced by staff and their solutions.

Lack of New Technology Training

Imagine investing in a top-of-the-line CRM system. Then you see your sales team floundering instead of excelling. You were expecting the CRM to make their jobs easier. But they can’t find key features, struggle with data entry, and miss deadlines.

Why? Because they haven’t been properly trained on the new software. This scenario plays out in countless businesses.

Costs of Neglecting Technology Training

Lost Productivity

Employees fumbling with unfamiliar tech lose valuable work time. Imagine the lost sales opportunities if your team can’t process orders or can’t generate reports due to inadequate training on the new CRM.

Costly Errors

Confusion and frustration lead to mistakes. Inaccurate data entered into a new system requires time and money to fix. This impacts budgets and potentially damages client relationships.

Demotivation and Resistance

Struggling with a new system can be challenging for employees. Without proper technology training, they might resist using it altogether. This resistance hinders adoption and negates the benefits of the new technology.

Failing to Manage the Change

New technology disrupts workflows. Without proper change management, employees feel overwhelmed and insecure. Change management is looking at the “human” side of change. It’s about helping employees understand why things are changing as well as providing training, support, and other engagement. The goal is to help them transition successfully.


Organizations using change management are 67% more likely to achieve desired project outcomes.

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Costs of Neglecting Change Management

When companies neglect change management, the following can happen:

1. Low Morale

Change can be stressful. Employees can feel lost and undervalued, especially due to a lack of clear communication and support during the transition. This can lead to low morale and a negative work environment.

2. Shadow IT

Employees may perceive that the new system isn’t meeting their needs, leading them to use unauthorized tools, or “shadow IT.” This not only creates security risks but also undermines the investment in the new technology.

3. Resistance to Future Improvements

A negative experience with a new tech rollout can make employees wary of future changes. This can hinder innovation as well as make it difficult for the company to adapt to evolving market trends. Without change management, employees tend to get “change fatigue.” This can make them less productive.

Building a Bridge to Success

The key to unlocking the true value of new technology? It lies in effective technology training and change management. Here’s how to avoid the negative costs and get the full benefits from your tech.

1. Invest in Comprehensive Training

Don’t treat training as an afterthought. While some tools claim to be user-friendly, people have varying levels of tech literacy. Some may learn quickly, but many do not. There is no substitute for targeted training on a business application.

Develop a tailored training program that goes beyond basic features. Incorporate video tutorials, hands-on workshops, and ongoing support resources. This approach ensures everyone feels comfortable and confident using the new tools.

2. Focus on User Adoption, Not Just Features

Training shouldn’t just explain how the software works. It should focus on how the new system will benefit employees in their daily tasks as well as improve workflow efficiency. If employees don’t adopt the tech well, you don’t see its full benefits.

3. Embrace Change Management

Communicate the “why” behind the change. Explain how the new technology will make everyone’s jobs easier as well as ultimately benefit the company as a whole. Encourage open communication and address concerns throughout the transition.

The Takeaway

New technology is a powerful tool, but its value lies in its users. Prioritize employee training and change management to bridge the gap between a shiny new system and a genuine return on investment.

Happy, well-trained employees using the right tools are your secret weapon. They can maximize efficiency, boost morale, and keep you ahead of the curve. Don’t let a lack of training turn your tech upgrade into a financial drain.

Efficiency and productivity improvements are the ultimate goals of most technology transformations.

Article used with permission from The Technology Press.