Synchroworks Consulting


Careers

Synchroworks Consulting is designed to be a place for doing meaningful work. Our team is tight-knit and dedicated to providing exceptional services and building great products. Send us something you’ve made that you’re proud of and we’ll be in touch.

Open Roles

IT Support Analyst
From software management and network security to cloud computing and professional communications solutions, we help businesses become more strategic, more productive and more successful.

At a time when digital technology is transforming every industry and every part of our daily lives and work, our clients are increasingly looking for a partner whose business interests are fundamentally aligned with their own. At Synchroworks, our client’s interests are core to our success.

We’re looking for an IT Support Analyst to join the Synchroworks team and provide our clients with support and diagnostics for hardware or software, including peripheral equipment (such as printers, scanners, tablets and mobile devices).

Primary Responsibilities

  • In conjunction with other peers, uphold, maintain and adhere to all infrastructure security practices including but not limited to: Servers, Networks LAN/WAN devices, PC’s, Mobile Devices, Printers, Applications, Administration, Remote access methods and infrastructures, physical and logical access;
  • Log, maintain and monitor all calls in the central help desk software database, and prioritize and assign calls to other team members and ensure call closure with the IS/IT group;
  • Perform all Helpdesk & Desktop support functions to create, maintain and provide daily, weekly, monthly and yearly reports from within the helpdesk software to be used to assist in problem monitoring, reduction, resolution etc.;
  • Strive, continuously, to not only improve the IT/IS processes, but also ensure that appropriate respect and attention is given to each member of his/her team, to other functional areas and associates of the company, our tenants, and outside vendors with which they must coordinate to accomplish their mission.
  • Assist in updating helpdesk application version, and subsequent database including inventory additions and changes as well as user requests;
  • Assist in the build/image/repair/inventory and rollout of all new and rebuilt PC’s;
  • Assist in the administration of the above systems for password resets, new user setups and deletions;
  • Develop end user documentation and guides
  • Create, update, and maintain all security and access forms;
  • Update and maintain all IT documentation and other audit requirements;
  • Assist in ensuring virus protection for compliance with corporate security policies;
  • Maintain with assistance from team members a network incident report and resolutions logs;
  • Develop and maintain an up to date operations manuals, processes and procedure guidebooks, manuals, forms, and flowcharts for use in daily operations
  • Identify areas of improvement, research, plan and implement solutions and other assigned projects
  • Ability to multitask and manage deliverables
  • Provide systems and applications support to include but not limited to:
    • MS Exchange/Outlook
    • Windows 10, MacOS
    • VPN & remote office access, SSL server access
    • Microsoft Terminal Services, RDP and other remote-control applications
    • Windows 2012 – 2016 Active Directory
    • SQL and other information databases
    • Web based applications (Intranet)
    • Microsoft Office 365 applications
    • Microsoft SharePoint
    • iOS and Android mobile devices and UEM software
    • Printing and scanning
    • VoIP

What You’ll Need

  • Post-secondary degree/diploma in Computer related field at a recognized academic institution,
  • Have a minimum of three to five (3-5) years professional work experience within the Information Technology Systems Helpdesk and Administration field preferably within the Commercial Real Estate Development industry of which three (3) years have been as a Helpdesk & Desktop support analyst;
  • The ability to perform all duties in a fast-paced environment that supports multiple companies with approximately 450 associates with constantly shifting priorities;
  • A professional courteous individual that exemplifies excellent oral and written communication skills with the ability to effectively communicate within as well as outside the organization across all levels of the organization including executives;
  • Effective technical, organizational and problems solving skills as well as planning for not only prioritizing work activities but also anticipating shifts in priorities;
  • Extensive experience in supporting, technical business computer networks, voice networks, architectures, and infrastructures, devices and applications;
  • Experience in working with software and systems programming, development and support teams to assist in their IT initiatives;
Senior IT Support Analyst

Professional IT Services You Can Trust. From software management and network security to cloud computing and professional communication solutions, we help businesses become more strategic, more productive and more successful.

At a time when digital technology is transforming every industry and every part of our daily life and work, our customers are increasingly looking for a partner whose business interests are fundamentally aligned with their own. At Synchroworks, our customers’ interests are core to our success. This commitment is what engenders trust.

We’re looking for a Senior IT Support Analyst to join the Synchroworks team. You will be responsible for providing support for various platforms and applications to our clients.

About You

You are a service-oriented Senior IT Support Analyst, responsible for providing support for various platforms and applications to our clients through troubleshooting and providing recommendations for appropriate actions to resolve issues with company systems and applications.

With a passion for providing timely IT support, you work to develop positive relationships with internal departments and client staff. As a skilled Senior IT Support Analyst, you excel at problem solving and analysis, planning and organizing and have a high attention to detail. You are customer service oriented, have excellent communication skills and thrive in a fast-paced changing environment.

What You’ll Do

  • Technical troubleshooting and resolution of Laptop, Desktop and end user systems
  • Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
  • Identify function and provide 1st and 2nd level support with additional knowledge of escalation channels
  • Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices and other department specific hardware/software
  • Participate in assigned projects, following effective requirements, design, development and implementation processes
  • Manage processes for the security, testing, documentation and application delivery of mobile devices
  • Performs pro-active problem management to identify and resolve potential client-impacting issues in the production environment
  • Perform daily monitoring of the environment to proactively and reactively address incidents in the production environment
  • Responsible for incident and problem management, along with root cause analysis
  • Analyze configurations and design from internal development teams and build out basic understanding of applications

What You’ll Need

  • Post-secondary education in an IT centric field of study
  • Office 365 experience
  • Microsoft Windows and Windows Server experience
  • Amazon AWS experience
  • Working knowledge of current software, hardware and other equipment
  • Knowledge and experience of customer service practices
  • Troubleshooting skills with mobile and desktop technologies
  • Background with Exchange, Office 365
  • Microsoft Azure or cloud support experience
  • ITIL, A+ Network +
Project Manager

At a time when digital technology is transforming every industry and every part of our daily lives and work routines, our customers are increasingly looking for a partner whose business interests are fundamentally aligned with their own. At Synchroworks, our client’s interests are core to our success.

At Synchroworks, we are always committed to the happiness and growth of our employees. We solve problems as a team, make decisions as a team, and grow as a team.

What you’ll be doing:

  • Determine and define project scope and objectives
  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner
  • Assist sales team in preparing budget based on scope of work and resource requirements
  • Track project costs in order to meet budget
  • Develop and manage a detailed project schedule and work plan
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress, both internally and with customers
  • Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables when necessary
  • Work with procurement to secure hardware and software when necessary
  • Utilize industry best practices, techniques, and standards throughout entire project execution
  • Monitor progress and make adjustments as needed
  • Measure project performance to identify areas for improvement

What we’re looking for:

  • Bachelor’s degree in computer science, business, or a related field
  • 3-5 years in technology-related industry or experience
  • 5-8 years of project management and related experience
  • Project Management Professional (PMP) certification preferred
  • Proven ability to solve problems creatively and quickly
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full life cycle
  • Excellent analytical and problem solving skills
  • Self-starter, resourceful in researching how to resolve IT issues
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
Implementation Specialist

At a time when digital technology is transforming every industry and every part of our daily lives and work routines, our customers are increasingly looking for a partner whose business interests are fundamentally aligned with their own. At Synchroworks, our client’s interests are core to our success.

At Synchroworks, we are always committed to the happiness and growth of our employees. We solve problems as a team, make decisions as a team, and grow as a team.

What you’ll be doing:

  • Manage a portfolio of small to medium to large scale client implementations. Responsible for implementation projects for new and existing clients
  • Conduct discovery/requirements gathering sessions, providing, and maintaining, the resulting design documentation throughout the implementation.
  • Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to their services
  • Provide solution analysis and configuration plans, aligning client specific requirements with project scope, providing exceptional client and value-added service
  • Lead executive stakeholder meetings, both internally and client-side
  • Consult with clients on how to best manage change within their organization
  • Collaborate with the Implementation Team to create detailed project transition documentation once implementations are complete.
  • Conduct client administrator and end user training sessions via online webinars, over the phone or in-person.
  • Participate in the creation, implementation, and maintenance of client-facing presentations and documents
  • Maintain an in-depth understanding of the Managed Services.
  • Ensure client delight at go-live and after onboarding is complete

What we’re looking for:

  • 5-10 years of experience in Hardware and Infrastructure Implementations
  • Demonstrable successful track record in project management and successful implementation
  • Experience with MS Office (Excel, Word, etc.)
  • Experience in creating workflow diagrams using Visio, Lucid chart, etc.
  • Ability to collaborate and build strong relationships with clients, at operational and leadership levels
  • Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
  • Track record in building successful implementation documentation and/or project plans autonomously
  • Passion for Client Success
  • Excellent organization and time management skills
  • Ability to travel up to 30%-50% of time
  • Bachelor’s Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
Social Media Specialist

At a time when digital technology is transforming every industry and every part of our daily lives and work routines, our customers are increasingly looking for a partner whose business interests are fundamentally aligned with their own. At Synchroworks, our client’s interests are core to our success.

As part of the Synchroworks Consulting team, the full-time Social Media Specialist will help strategize and manage social media content for various clients across multiple industries. This role is well-suited for a self-motivated team player with strong creative, problem-solving, and project management abilities. The successful candidate will be working under pressure in a fast-paced environment while managing and prioritizing multiple tasks.

The Social Media Specialist will be reporting directly to the Digital Content Manager but will be working very closely with the digital and project management teams to ensure we are developing the best strategies and content for our clients.

At Synchroworks, we are always committed to the happiness and growth of our employees. We solve problems as a team, make decisions as a team, and grow as a team.

What you’ll be doing:

  • Managing multiple client’s social media accounts across several platforms.
  • Developing and executing social media plans for Instagram, Facebook, Twitter and LinkedIn. This includes planning and building social media calendars up to 6 months in advance.
  • Working directly with the digital content and creative teams to ensure all content is created and uploaded in a timely manner.
  • Performing social media analytics, including ongoing measurement of follower growth, report on social media trends and identify opportunities for improvement.
  • Monitoring media and current trends to identify solutions and encourage ongoing proactive opportunities.

What we’re looking for:

  • A College Diploma or University Degree in the field of Marketing or Communications
  • Minimum of 2 years social media management experience
  • Excellent understanding and interest in the major social media platforms and their best practices, including Facebook, Twitter, Instagram, LinkedIn, Google AdWords and YouTube
  • Experience with programs such as SEM Rush, Buffer, and/or Sprout Social
  • Creativity and experience with a wide range of innovative marketing approaches
  • Understanding of content marketing tactics, such as SEO, digital advertising and social media marketing
  • Excellent writing skills and understanding of ‘tone of voice’ for various types of content (e.g. email campaigns, social media captions, etc.)
  • Excellent understanding of establishing social media KPIs and ongoing measurement and reporting
  • Proven record of content creation
  • Experience with doing audience and buyer persona research
  • Design/graphics skills is considered an asset

What you’ll be a part of:

  • Open concept, fresh, collaborative workspace & free parking
  • Remote work capability
  • Grow your career with challenging and rewarding work that makes a difference
  • A fun, passionate team

Apply Now

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